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Essay

A collection of 2 posts
Loops, arcs, terrain, and domain - 4 elements of service design
Essay

Loops, arcs, terrain, and domain - 4 elements of service design

In this article, I build on Stephen Anderson’s thoughts about customer journeys and how we work with them as designers. I expand on the ALT-X model Stephen (and Erika Flowers) presented, and suggest some adjustments, from an economics viewpoint. Inspiration Most of the time, I don’t need much
Sep 10, 2021 10 min read
The UX divide
Essay

The UX divide

Various drafts of this post have been with me for years. The title has evolved over time as my “answers” to the problem have swung back and forth. The problem itself has undergone several incarnations as I’ve learnt new things and my experiences challenged its definition. But one thing
Sep 8, 2015 6 min read
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James Royal-Lawson