Anecdote An unexpected code-breaking challenge I used the Scandinavian Airlines app to check my family in to our flights. Unexpectedly, it turned into a code-breaking challenge!
Anecdote "AI saves me a day a week" AI makes you more efficient. Helps you work faster. But does that come with a hidden cost?
Anecdote Final call The experience of a delayed flight highlights the wider impact of poor service design
Anecdote The journey to a new website The story of migrating beantin.se to beantin.net during the summer of 2023
Anecdote I suspect you might be a bot I opened up a customer service chat with Yorkshire Water. I’m not a fan of ringing up companies and talking to them. I guess that’s largely a result of decades of mental scarring from so many frustrating menu systems, dodgy hold music, being cut off mid sentence, and
Anecdote The kettle that never boils In the race for new products and features, sometimes we lose sight of why something exists in the first place. This week our electric kettle died. As a tea drinker, this is a code red situation. A replacement needs to be sorted quick. My other options for boiling water were,
Anecdote Your customers are laughing at you Michael McIntyre was one of the artists who performed at the 5th Channel 4 Comedy Gala in London, May 2014. In his 9 minute comedy routine 6 minute comedy routine (the full 9 minute version has been edited down to 6), in effect, presents the results from his own usability
