service design - Beantin

Beantin

service design

A collection of 3 posts

Final call

The experience of a delayed flight highlights the wider impact of poor service design

Loops, arcs, terrain, and domain - 4 elements of service design

Loops, arcs, terrain, and domain - 4 elements of service design

In this article, I build on Stephen Anderson’s thoughts about customer journeys and how we work with them as designers. I expand on the ALT-X model Stephen (and Erika Flowers) presented, and suggest some adjustments, from an economics viewpoint. Inspiration Most of the time, I don’t need much

Eventually, you see optimisation everywhere

We all end up being “damaged” in the end. Some might call it “Senior” or “Experienced”, but eventually most of us end up seeing work-related issues in everything around us. I can’t use a website without noticing something that could be improved. Actually, it’s rare I use a