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service design

A collection of 2 posts
Loops, arcs, terrain, and domain - 4 elements of service design
Essay

Loops, arcs, terrain, and domain - 4 elements of service design

In this article, I build on Stephen Anderson’s thoughts about customer journeys and how we work with them as designers. I expand on the ALT-X model Stephen (and Erik Flowers) presented, and suggest some adjustments, from an economics viewpoint. Inspiration Most of the time, I don’t need much
Sep 10, 2021 10 min read
kungsberget

Eventually, you see optimisation everywhere

We all end up being “damaged” in the end. Some might call it “Senior” or “Experienced”, but eventually most of us end up seeing work-related issues in everything around us. I can’t use a website without noticing something that could be improved. Actually, it’s rare I use a
Mar 22, 2013 4 min read
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James Royal-Lawson