Information Architecture 101: Techniques and Best Practices A great “briefing paper” from Six Revisions, intending to raise awareness of the discipline with designers. Mental Models The latest Alertbox post covers what users think they know and how that affects their behaviour. Users, designers and developers all have differing mental models.
Collaboration Is More Important Than Ever – 3 Barriers To Adoption An article looking at some significant reasons that prevent people from using collaboration tools to collaborate effectively within an organisation. Some further comments on the Beantin facebook page. Web customers care about tasks, not goals It’s all task based.