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bots

A collection of 2 posts
I suspect you might be a bot
Anecdote

I suspect you might be a bot

I opened up a customer service chat with Yorkshire Water. I’m not a fan of ringing up companies and talking to them. I guess that’s largely a result of decades of mental scarring from so many frustrating menu systems, dodgy hold music, being cut off mid sentence, and
Oct 6, 2017 4 min read
The future of design is words and data
Reflection

The future of design is words and data

Sometimes, when you view a collection of objects you notice qualities, characteristics and connections that wouldn’t have been noticed if each object had been viewed individually. Daniel Harvey, Pamela Pavliscak, Sarah Doody and Andrea Resmini were amongst the speakers at Interact London 2016. Four individually fascinating and excellently delivered
Oct 25, 2016 8 min read
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James Royal-Lawson